Frequently Asked Questions
Everything you need to know about our contemporary collections and services.
Where does Universal Works ship to?
We offer worldwide shipping. Delivery times vary by region, with most domestic orders arriving within 3-5 business days and international orders within 7-10 business days.
What is your return policy?
We accept returns on all unworn and unwashed items within 28 days of purchase. Items must be returned in their original packaging with all tags attached for a full refund.
How do I find the right size?
Each product page includes a detailed 'Size Guide' with specific measurements. As our fits vary between contemporary and oversized silhouettes, we recommend comparing these measurements against a garment you already own.
Are your products ethically manufactured?
Yes, we pride ourselves on working with small-scale, skilled factories in the UK and overseas that respect worker rights and prioritize high-quality craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placing your order if you need to make any changes.